Customers Vulnerability: What is a Vulnerable Customer

We all have preconceptions about what vulnerability looks like – whether it is someone with mental or physical disabilities, the elderly and frail or the young. In fact, we all have the potential to become vulnerable – vulnerability can affect anyone. The FCA define a vulnerable customer as “someone who, due to their personal circumstances,…

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Utilities Administrations Recovery Services

Utilities Administrations Recovery Services

Barratt Smith Brown are the UK experts in Utilities Administrations Recovery Services. Handling over 75% of energy administrations since 2018 we have developed unique systems and processes to help administrators reduce ongoing costs and maximise recoveries. With extensive experience of working with Ofgem and suppliers of last resort, our comprehensive solution will handle final billing,…

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Customers Vulnerability and Debt Collection : Industry overview

Although securing fair outcomes for vulnerable customers has long been a concern both the FCA’s and Ofcom, it has taken a global pandemic to really place it on the agenda of most unregulated businesses which are customer facing. This includes the debt collection and credit management industry, which although often touching customers when they are…

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Why do so many energy suppliers go bust?

In 2016 In 2016 GB Energy ceased trading, transferring their 160,000 customers to Co-operative Energy. This was the first energy supplier exit in eight years. Since then, a total of 22 energy suppliers have gone bust affecting over 4 million domestic consumers, with Green Network Energy and Simplicity Energy joining the ever-growing list in January…

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Customer Vulnerability and Debt Collection: How to identify and support vulnerable customers through the debt collection process.
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Moving to “Customer First”
credit and collections post COVID-19
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