Once we get in contact with you, we will ask some simple security questions to ensure we are talking to the right person. These will be simple questions such as your name, date of birth or postcode so we can check they match the details we have for your account.
When we have confirmed we are speaking with the account holder, we will discuss the situation, including what money is owed, and ask what your intention with the debt is.
If you have the money available, the best step now is for you to settle the debt. This will stop any future debt collection activity and ensure the debt does not affect your credit rating.
Payment can be made by debit or credit card, bank transfer or by cheque.
If you are unable to pay the entire sum immediately, it is still best to get in touch. We might be able to offer flexible repayment plans or will point you in the direction of someone who can provide impartial debt management advice.