How customer-first collections can build customer loyalty and support cash collection
At Barratt Smith Brown we believe collections not only play a critical role to secure cashflow but can also help build customer loyalty. Our customer-first collections strategy puts the customer at the heart of all our collections activity. By ensuring customers receive the right communication in the right tone at the right time, to working with them to achieve resolutions which work both for the company and the customer, our collections activity will secure your cashflow whilst strengthening your customer relationships.
Barratt Smith Brown – Know Your Customer. Own Your Cashflow
Ashley Barratt – CEO Barratt Smith Brown
Leicester based Barratt Smith Brown, has established a strong reputation for providing market-leading debt collection support to the utilities sector. Leveraging CEO Ashley Barratt’s 15 years of experience at Centrica, they have not only provided outsourced support to key industry players such as Business Stream, Bristol Energy and Shell, but have taken a lead role in managing collections for UK energy administration collections – handing over 75% of energy administration cases since 2018. Their expertise in energy administrations led to their key role in helping The Citizen’s Advice Bureau develop their Supplier of Last Resort – Good Practice Guide.