How customer-first collections can build customer loyalty and support cash collection At Barratt Smith Brown we believe collections not only play a critical role to secure cashflow but can also help build customer loyalty. Our customer-first collections strategy puts the customer at the heart of all our collections activity. By ensuring customers receive the right communication in…
Barratt Smith Brown are the UK experts in Utilities Administrations Recovery Services. Handling over 75% of energy administrations since 2018 we have developed unique systems and processes to help administrators reduce ongoing costs and maximise recoveries. With extensive experience of working with Ofgem and suppliers of last resort, our comprehensive solution will handle final billing,…
Although securing fair outcomes for vulnerable customers has long been a concern both the FCA’s and Ofcom, it has taken a global pandemic to really place it on the agenda of most unregulated businesses which are customer facing. This includes the debt collection and credit management industry, which although often touching customers when they are…
As much as we would like to believe we live in a world where everyone pays an invoice as soon as it hits their desk, or at least on the first available payment run, the reality is actually very different. There will be very few businesses in Europe that do not have to engage in…
