Credit-control and recovering debts can be complex, time-consuming, and expensive and companies of all sizes often look to outsource these processes to an external provider. Outsourced credit-control and debt collection enables a business to leverage a specialist agency’s wealth of expertise and resources. It can improve the efficiency and effectiveness of collections, reduce costs, and…
This article takes a look at the debt collection industry trends we predict will be seen as UK business gets back to normal post the Covid-19 pandemic. Credit-management teams across the globe will be hoping for an ease from the pressures of maintaining cash flow during the pandemic. However, post Covid-19 the business world has irrevocably…
As the conflict continues there is growing concern over the impact of the Ukraine crisis on energy prices. With UK and European consumers already experiencing sky-rocketing prices since pandemic there are tangible concerns that the Ukraine crisis will drive them even higher and add to the emerging cost-of-living crisis Russia is the world’s largest natural gas exporter…
With growing understanding that future market share will be as much won on customer experience as on product and price, customer-first collections are not only socially responsible but will be critical to building customer loyalty and reducing churn. This article looks at what constitutes customer-first collections and why more businesses should be using this approach…
