How customer-first collections can build customer loyalty and support cash collection At Barratt Smith Brown we believe collections not only play a critical role to secure cashflow but can also help build customer loyalty. Our customer-first collections strategy puts the customer at the heart of all our collections activity. By ensuring customers receive the right communication in…
There are 4 key factors that will give your business the best chance to optimise your debt collection rates. Consider these elements and you will support your organisation’s cash flow and minimise bad debt. Do not let your ledgers age There is a strong correlation between the age of invoice and its collectability. As a…
This article takes a look at the debt collection industry trends we predict will be seen as UK business gets back to normal post the Covid-19 pandemic. Credit-management teams across the globe will be hoping for an ease from the pressures of maintaining cash flow during the pandemic. However, post Covid-19 the business world has irrevocably…
As the conflict continues there is growing concern over the impact of the Ukraine crisis on energy prices. With UK and European consumers already experiencing sky-rocketing prices since pandemic there are tangible concerns that the Ukraine crisis will drive them even higher and add to the emerging cost-of-living crisis Russia is the world’s largest natural gas exporter…
