4 key considerations to guarantee success when making the decision to outsource debt collection or credit-control. Whilst many larger businesses will use an outsourced partner to support their inhouse collections, some businesses still have concerns which prevent them making the decision to outsource debt collection or credit-control. Fear of potentially damaging those all-important customer relationships,…
In 2016 In 2016 GB Energy ceased trading, transferring their 160,000 customers to Co-operative Energy. This was the first energy supplier exit in eight years. Since then, a total of 22 energy suppliers have gone bust affecting over 4 million domestic consumers, with Green Network Energy and Simplicity Energy joining the ever-growing list in January…
The Impact of Covid-19 on Debt Collection Strategies and Techniques In recent years there have been significant developments in debt collection strategies and techniques. The expansion of digital and technological transformation has provided many businesses with a deeper understanding of the effectiveness of historic debt collection strategies. This seismic shift in insight and understanding has…
Whilst many hoped that 2021 would mark an end to the Covid-19 pandemic and a return to normality, the reality both in the UK and globally is very different. The mutation of the virus into new, more transmissible strains has in fact seen the number of infections and hospitalisations soaring to levels far beyond…
