As the conflict continues there is growing concern over the impact of the Ukraine crisis on energy prices. With UK and European consumers already experiencing sky-rocketing prices since pandemic there are tangible concerns that the Ukraine crisis will drive them even higher and add to the emerging cost-of-living crisis Russia is the world’s largest natural gas exporter…
With growing understanding that future market share will be as much won on customer experience as on product and price, customer-first collections are not only socially responsible but will be critical to building customer loyalty and reducing churn. This article looks at what constitutes customer-first collections and why more businesses should be using this approach…
These are very strange times for those in the business of consumer debt collection. Despite significant moves forward by the industry towards a more customer centric approach, it is not uncommon for any debt resolution activity to be met by consumers with either blind panic and fear or aggressive dismissal. The industry needs to address…
